Terms & Conditions

All users of Organix — whether vendors or customers — are bound by these Terms and Conditions. Use of the platform implies full acceptance of these terms.

• Vendors are permitted to open their own digital shop within Organix, complete with personalized branding and logo.
• Shop setup is free of charge and subject to approval based on compliance with these terms.

• Vendors must ensure that all listed products are pure, organic, or naturally derived to the best of their knowledge.
• Packaging must be biodegradable, reusable, or recyclable in alignment with Organix's sustainability mission.

• Vendors may self-declare product authenticity or request verification through Organix.
• CNIC submission is mandatory for product verification to ensure traceability and build buyer trust.

• Vendors are solely responsible for all applicable taxes under local, provincial, and federal laws.
• Compliance with all legal and regulatory requirements pertaining to their business operations remains the vendor's responsibility.

• Vendors must upload clear, high-quality product images that meet Organix's aesthetic and technical specifications.
• Product descriptions must be written in family-friendly language, avoiding offensive, misleading, or inappropriate content.

• Vendors are responsible for timely delivery of products.
• Failure to deliver without prior intimation to the customer will be considered a violation and may result in revocation of vendor status.

• Delivery of faulty, damaged, or misrepresented products will result in a negative point on the vendor's record.
• Accumulation of five (5) negative points may lead to account suspension.
• Revocation may occur if remedial action is not taken to the satisfaction of the customer.

Vendors benefit from Organix's marketing efforts at no additional cost, subject to compliance with branding guidelines.

• Organix is a platform provider and shall not be held liable for any act, omission, delay, or breach committed by an individual vendor.
• Customers agree to indemnify Organix against any claims, disputes, or losses arising from direct dealings with vendors.
• Any advance payment made directly to a vendor — in cash, bank transfer, or any other form — is the customer's sole responsibility.

Organix will introduce an integrated online payment system. Customers may use this facility to pay securely once it becomes available.

Customers are advised to carefully read product descriptions, specifications, images, and vendor details before making a purchase decision. Organix is not responsible for buyer oversight or misunderstanding of product listings.

These terms are subject to change based on statutory requirements or platform policy updates. All users will be notified of any material changes.

• Users must not engage in any fraudulent activities or misrepresent their identity
• Sharing of inappropriate content or engaging in harassment will result in immediate account suspension
• Users are responsible for maintaining the confidentiality of their account credentials

In case of disputes between vendors and customers, Organix will act as a mediator to facilitate resolution. However, the platform's decision is advisory and users may seek legal recourse as per applicable laws.