Frequently Asked Questions

Find answers to common questions about our organic products, delivery, and seller policies.

Why We Require CNIC Information and Scans?

Sellers General

To maintain trust and transparency in our marketplace, we ask vendors to provide their CNIC number during registration. If a vendor applies for product verification or certification, a scanned copy of the CNIC becomes mandatory.

The main reasons for this requirement are:

  • Building Credibility: It helps establish the authenticity of vendors, giving buyers confidence when purchasing products.
  • Traceability: Ensures that vendors can be identified and verified, reducing the risk of fake profiles.
  • Fraud Prevention: Protects both buyers and genuine vendors by minimising chances of online fraud and scams.

Important Note:

You may watermark your CNIC scan with the text:

“For Organix® verification purpose”

This ensures your document is used only for verification and adds an extra layer of security.

Your privacy is important to us, and all CNIC information is handled securely in compliance with data protection standards.

Related Video:

What is the Benefits of Registering as Vendor?

Sellers Accounts

This is a vibrant and free online marketplace where vendors can establish their own independent digital shops. The platform provides an empowering space for small businesses and independent creators to showcase their products, fostering a strong sense of community. Each vendor gets a customizable storefront, allowing them to personalize their shop with their own logo, branding, and imagery.

This unique setup lets customers explore a diverse range of goods, while simultaneously fostering a direct connection with the individual vendors and their brand stories. It's a place where entrepreneurial spirit thrives, providing all the necessary tools to run an online business free of cost.

Related Video:

How to register as vendor?

Sellers Accounts

1. From to right corner select Login

2. Select "Become Seller" tab.

3. Enter login "Email/Phone"

4. Enter "Password".

5. “Reconfirm Password

6. "Select type of Business" from drop down menu.

7. Enter "Business Name"

8. Enter "City of Business" from dropdown list. List appears as you start typing.

8. Enter "CNIC" number

9. Enter "Business Address"

10. Upload CNIC Front Side (Optional for Self Declare) with watermark “For Organix Verification Only

11. Upload CNIC Rear Side (Optional for Self Declare) with watermark “For Organix Verification Only”12. Click "Register as Seller" Button


Note:

1. After you have registered the business admins will approve profile.

2. When your business profile has been approved. You can upload your products on your digital shop through vendor dashboard available in your profile.

Watch Video Tutorial

Related Video:

How to register the product?

Products Sellers

Log in to your account

Select Dashboard

3. Select Products from the menu on the left

4. Select + Add Product

Product Details

1. Enter product details (Name and Description) in English

2. Enter product details (Name and Description) in Urdu (you can use translator on Google if you don't have an Urdu keyboard)

Category and Delivery

1. Select Category

2. Select Sub Category (if available)

Note: Contact us if you want an additional category or subcategory to be added.

3. Select Unit Type such as dozen, pieces, kilograms, etc. (available in the drop-down list)

4. Select Delivery Area (you can choose entire Pakistan, province or multiple cities from the available list)

Price and Quantity

Price of the Product (Price at which you want to sell per package)

Shipping fee (delivery cost)

Stock (Number of packages or quantities you have in stock

  • Please use the same unit that you described above.
  • Please keep in mind that the stock will automatically decline when someone orders a product.
  • You can update stocks from your dashboard

Quantity for price (price for which you have selected the above unit)

Discount (if any)

Minimum order Quantity

Upload a picture of the product

  • Please keep the size as low as possible.
  • The maximum allowed size is 2 MB.
  • Please upload the astatically pleasing and full images, preferably the original product.

Select Type of Verification

  • 1. Self-Declaration (your own declaration does not require any verification, except for admin approval to publish on the website and app)
  • 2. Verified (If you choose this option, organics will be notified and they will contact you for this process. Until the process is completed, the product will be displayed as a self-declaration; after admin's approval)
  • Certified (If you have a certified product i.e. you have a certificate from an authorized certification body, you can choose this option. You must upload a scan of the certificate with the expiration date. Organics will contact you for further action. The certified badge will be assigned to the product after the process, until then it will be shown under self-declaration or under verification.

Note: You can change all these details whenever you want through your dashboar

Watch Video Tutorial

Related Video:

How to Process an Order

Delivery Sellers Orders Shipping General

Log in to Your Account

  • Enter your credentials and access your vendor dashboard.

Locate Pending Orders

  • On the dashboard, look at the bottom right corner
  • You will see a yellow box showing pending orders from the last seven days

Access the Orders

  • Option 1: Click Process directly from the yellow box.
  • Option 2: Go to the Orders section in the left-hand menu.

View All Orders

  • A list of all orders will appear.
  • Identify the pending order you want to process.
  • Check the Pending Order and Pending Payment columns for status.

Select the Action Button

  • Click the blue Action button on the right side of the selected order.

Review Order Details

  • On the order page, review:
  • Complete order description.
  • Any special instructions provided by the customer.

Choose an Action

  • You will see two buttons:
  • Update Status (blue)
  • Reject (red)
  • Select the appropriate option based on your requirement.

Update Order Status

  • If you click Update Status, a pop-up window will appear.
  • Choose the correct status:
  • Confirmed
  • Processing
  • Shipped
  • Delivered
  • Add any comments (these will be sent to the buyer if an email is provided).
  • Repeat same process every time you want to change status of order.

Save or Cancel

  • Press Update to record the changes.
  • Press Cancel to go back without making changes.

You can generate an invoice for your order, complete with your own logo, by using the ‘Print Invoice’ option.

Related Video:

How to Add or Delete More Product Pictures

Products Sellers Accounts General

Adding Pictures

Log in to your account and go to the Dashboard.

From the left-hand menu, select Products.

Locate the desired product in the list and click Edit.

Scroll down to the Picture Section.

Under Other Pictures, click Add Pictures.

A File Manager window will pop up.

Select the desired picture from your files.

Click Update Product to save changes.

Deleting Pictures

In the Picture Section, find the image you want to remove.

Click the red “X” in the top-right corner of the picture.

The picture will be removed from the product listing.


Related Video:

What to do if product goes out of stock?

Products Sellers

Steps to Update Product Stock on Organix Vendor Dashboard

Access Vendor Dashboard

  1. Log in to your Organix vendor account and go to the Vendor Dashboard.

Check Low Stock Alerts

  1. The dashboard will display the number of products that are low on stock, helping you identify which items need attention.

Navigate to Products

  1. Click on Products from the menu.

Identify Out-of-Stock Product

  1. Locate the product that is out of stock. It will be highlighted with a zero in the stock column displayed on a red background.

Edit the Product

  1. Click the blue “Edit” button on the right-hand side of the product row.

Update Stock Quantity

  1. On the product description page, go to the Stock field and enter the available quantity.

If Stock is Exhausted

  • If your stock is completely exhausted but Organix still shows availability, enter zero in the stock field.
  • Your product will remain visible in the product list but marked as Out of Stock.
  • You can update the stock again when new inventory is available.


Related Video:

Still have questions?

Our customer support team is here to help you with any additional questions you might have.